At BUNNY EDGE LTD, we are committed to providing quality service to our customers. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee. Please read the terms and conditions of our refund policy below:
1. Eligibility for Refund
- To be eligible for a refund, customers must apply for a refund within 7 days of their purchase.
- The refund request must be made in writing to our customer service team at info@bunnyedge.com, including the original purchase details and the reason for the refund request.
2. Non-Refundable Items
- After 7 days from the purchase date, no refunds will be issued.
- The 14-day money-back guarantee applies only to the initial purchase of our service and not to any subsequent renewals or recurring fees.
3. Processing Refunds
- Upon receiving your refund request, we will review your case and notify you of the approval or rejection of your refund.
- If your refund is approved, we will process it within 14 business days of the approval.
- Refunds will be issued to the original method of payment. Please note that it may take some time for the refund to appear on your account due to processing times of your financial institution.
4. Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please contact us at:
BUNNY EDGE LTD
71-75 Shelton Street,
London, England, WC2H 9JQ
Email: info@bunnyedge.com