At BUNNY EDGE LTD, we are committed to delivering high-quality School Management Software solutions and professional support services to educational institutions. This Refund and Return Policy outlines the conditions under which refunds, cancellations, and service-related requests may be considered.
By purchasing, subscribing to, or using our services, you agree to this Refund and Return Policy.
BUNNY EDGE LTD
Website: https://bunnyedge.com
Email: info@bunnyedge.com
Phone: +44 7414 221741
Address: 71-75 Shelton Street, London, England, WC2H 9JQ
BUNNY EDGE LTD primarily provides digital software solutions, including:
Because our products are digital and service-based, traditional physical product returns generally do not apply.
Customers may cancel their subscription at any time by contacting our support team or through their account management settings where available.
Cancellation requests submitted before the next billing cycle will prevent future charges.
Cancellation does not automatically qualify a customer for a refund of fees already paid.
Refund requests may be considered under limited circumstances, including:
If a customer is accidentally charged more than once for the same service, the duplicate payment may be refunded after verification.
If an incorrect charge results from a verified billing error caused by BUNNY EDGE LTD, an appropriate refund or account credit may be issued.
If a purchased service cannot be provided due to circumstances directly caused by BUNNY EDGE LTD, customers may be eligible for a partial or full refund depending on the situation.
Refund requests involving extraordinary circumstances may be reviewed individually at our discretion.
Approval is not guaranteed and depends on the specific facts of each case.
Unless otherwise required by applicable law, refunds will generally not be issued for:
Where free trials, demonstrations, or evaluation periods are offered, users are encouraged to evaluate the software thoroughly before purchasing.
Once a paid subscription begins, normal refund restrictions apply.
Custom-developed features, integrations, modifications, or institution-specific implementations are non-refundable once development work has commenced.
This includes:
As our products are digital software services and not physical goods, physical returns are generally not applicable.
If physical materials are provided as part of a service package, return eligibility will be determined on a case-by-case basis.
To request a refund, customers should contact us with:
Requests may be submitted to:
Email: info@bunnyedge.com
Refund requests are reviewed individually.
During review, we may request additional information to verify:
Review times may vary depending on the complexity of the request.
If a refund is approved:
Termination of an account by the customer does not automatically entitle the customer to a refund.
Termination due to violations of our Terms and Conditions may result in immediate service suspension without refund.
Customers experiencing billing concerns should contact BUNNY EDGE LTD before initiating a chargeback through their payment provider.
Unauthorized or unjustified chargebacks may result in:
Temporary interruptions resulting from:
do not automatically qualify for refunds.
We make reasonable efforts to maintain service reliability and minimize downtime.
BUNNY EDGE LTD reserves the right to modify this Refund and Return Policy at any time.
Updated versions will be posted on our website and become effective upon publication.
Continued use of our services following updates constitutes acceptance of the revised policy.
For questions regarding this Refund and Return Policy, please contact:
BUNNY EDGE LTD
Website: https://bunnyedge.com
Email: info@bunnyedge.com
Phone: +44 7414 221741
Address: 71-75 Shelton Street, London, England, WC2H 9JQ
By purchasing, subscribing to, or using any services provided by BUNNY EDGE LTD, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.
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